Founder Almanac/Siggi Wilzig
SW

Siggi Wilzig

Trust Company of New Jersey (TCNJ), Wilshire Oil Company

Finance & Investing1926-2011
16 principles 5 frameworks 9 stories 10 quotes
Ask what Siggi would do about your problem

Core Principles

customer obsession

Do things that do not scale in service of your customers. Spoil individual customers through exceptional treatment and they will become your unpaid salesforce through word-of-mouth and referrals.

Siggi would personally intervene when customers faced problems, overriding rigid policies to create loyalty. He explained to customers that he gave them special rates and treatment because they would tell their friends at their country club about him, generating referrals. He spent years doing personal customer service work that a CEO typically delegates, understanding it drove growth.

Because you will be my goodwill ambassador to all your friends. You will be referring at least one new customer to me each month. And that's how I'm going to make up for the losses I take with you.

Never lose direct contact with your customers, regardless of your position. Maintain the habit of doing frontline work even as a CEO to understand pain points and build loyalty.

As chairman and CEO of a major bank, Siggi continued doing teller work, walking the floors of branches, and personally resolving customer issues. When he encountered a woman unable to afford Christmas presents, he overrode policy to give her the full $400. This wasn't a one-time gesture; he spent years maintaining this direct customer connection.

finance

Use structural financial arrangements to fund growth without diluting control. Discover legal tax mechanisms and corporate structures that flow capital to your operating company.

Siggi acquired TCNJ as a subsidiary of Wilshire Oil specifically to use consolidated tax returns. By upstreaming the bank's tax obligations to Wilshire, he created abundant cash flow for oil exploration without raising outside capital or sharing profits. This 'cash cow' structure funded decades of well drilling.

If Wilshire acquired 80% or more of the bank's stock, they could file a consolidated tax return. At that point, the bank would have the right to upstream to Wilshire's tax monies, otherwise due to the government.

hiring

Differentiate between employees who execute and employees who innovate. Workhorses follow routine; racehorses show initiative. Don't waste energy trying to convert workhorses into racehorses, but identify and empower racehorses.

Siggi categorized employees into two types. Workhorses did the basics reliably but without innovation. Racehorses showed ambition and initiative beyond their role. He understood that both were necessary, but leadership focus should be on identifying and promoting racehorses rather than expecting all employees to become ambitious operators.

A workhorse was someone who did the minimum, followed the same routine day in and day out, and rarely came up with a great idea. A racehorse was someone with potential, an individual who showed initiative, ambition, and the ability to go beyond the call of duty.

leadership

Hold supreme confidence in your ability to learn and execute in unfamiliar domains. Use this confidence to take on challenges others avoid, creating competitive advantages through willingness to operate where others fear to tread.

The positive side of Siggi's enormous ego was his fearlessness in entering entirely new industries. He confidently took over Wilshire Oil and TCNJ despite lacking domain expertise. Nolan Bushnell's insight applied perfectly: 'Perhaps everyone has creative potential, but only the arrogant are self-confident enough to press their creative ideas on others.'

mindset

Understand that your survival instinct, born from having faced genuine existential threat, is your competitive advantage. The psychological edge of knowing what matters most never fades.

Siggi wore two pairs of socks every day for 50 years after liberation, remembering that socks could mean life or death in the camps. He slept with nightmares every night of his adult life. He believed these nightmares, though painful, were actually valuable because they gave him an 'ultra-realistic difference between life and death' and showed him what life truly was.

I don't think I could live without the nightmares. It gives me a very ultra-realistic difference between life and death. It shows me what life is now, and I would never give that up. Never. Never. Never.

Never allow past darkness to rob you of a bright future. Choose to focus your mental energy on grasping opportunities and building forward rather than dwelling on loss.

After liberation and arriving in America with $200 and no skills, Siggi observed Americans moving purposefully toward their vision of tomorrow. He deliberately decided to adopt this mindset, grabbing whatever scraps remained from his shattered life and rebuilding them into something of value.

He liked that. He would do that too. Grasp opportunities and not allow the darkness of the past to rob him of a bright future.

Learn what you need to know as you go rather than waiting for expertise or credentials before starting. Claim the skill, figure out the mechanics, and deliver results.

Siggi lied about being 18 and a master toolmaker at Auschwitz to avoid the gas chamber, despite having incomplete training. He took over Wilshire Oil knowing nothing about oil, then TCNJ knowing little about banking. His pattern was consistent: assume the role, study intensely on the job, and prove capability through results. Knowledge gaps were not barriers.

He knew nothing about natural resources, business finance, or how to take over a company. But he had no hesitation accepting Soul Diamond's offer.

Use your mind as your primary weapon when physical resources are stripped away. Develop a psychological advantage over circumstances by maintaining confidence in your intelligence and ability to outthink obstacles.

In Auschwitz, Siggi had no possessions, no family, and faced sadistic guards. He survived by convincing himself he was intellectually superior to his captors and by constantly lying about his skills to secure safer positions, such as claiming to be a nurse to work indoors rather than in freezing labor camps.

Because I could outwit the guards I always felt superior to them. I hated their brutality their inhuman behavior I felt stronger more intelligent and I had confidence in myself from childhood.

operations

Embrace ruthless honesty and directness in communication. Remove politeness conventions that slow decision-making and execution. Efficiency in language mirrors efficiency in action.

Siggi was famous for hanging up without saying goodbye, making abrupt departures from rooms, and cutting conversations short. He didn't waste time on courtesies. While this was sometimes perceived as rude, it reflected his bias toward action and his intense focus on the next task. For him, every second saved in conversation was a second available for work.

Abrupt departures, whether from a room or from a phone call, were classic Siggy. He had no time for lengthy courtesies and hung up on everybody without saying goodbye.

resilience

Push harder and longer than people with equally good ideas who cave under pressure. Arrogance combined with persistence creates outcomes that humble, compliant people cannot achieve.

Siggi sued the Federal Reserve rather than comply with divestment orders he believed were wrong. He fought regulators for years over real estate valuations and structural requirements. His unwillingness to back down, even when facing powerful institutions, eventually proved correct on several fronts. His stubbornness was simultaneously his greatest liability and his greatest asset.

Steve believed he was always right and was willing to push harder and longer than other people who might have had equally good ideas, but who caved under pressure.

sales

Master sales and persuasion as your primary skill. The ability to convince anyone of anything compounds across every business opportunity and allows you to build businesses that others cannot.

Siggi's greatest skill was persuasive salesmanship. He used it to recruit investors for Wilshire Oil one person at a time, eventually building a controlling stake. He applied the same skill to acquire bank customers individually, converting them into advocates. His gift was making people trust him and believe in his vision.

That was his gift, an ability to convince anyone of anything. People were mesmerized by him. You couldn't refuse Siggy. He attracted people like bees to honey.

strategy

Start with whatever opportunity is available, execute it excellently, then use it as a stepping stone to the next opportunity. Small wins compound into large outcomes through relentless execution and climbing.

Siggi arrived in America with nothing and shoveled snow for $2 a day. He then moved to a sweatshop ($14/week), then a bow tie factory ($36/week), then door-to-door sales, then started his own business. Each step was deliberately used to gain capital, skills, or connections for the next opportunity. This pattern of 'grab the next rung' continued through his acquisition of Wilshire Oil and eventually TCNJ.

Follow your instincts when facing decisions with uncertain outcomes. When information is unreliable and any choice could be fatal, trust your gut judgment rather than seeking perfect information.

In Auschwitz, Siggi was recruited by the SS to work as a carpenter but didn't know if it was a death trap. A prisoner doctor told him, 'You're a smart young fellow. Follow your instincts.' Siggi carried this advice throughout his life as a decision-making framework in business.

You're a smart young fellow. Follow your instincts. That was advice Siggy would remember for the rest of his life.

Use regulatory resistance as a signal that you are ahead of the market. If regulators are fighting you, you are likely pursuing strategies that create real value that they do not yet understand.

Siggi faced constant pressure from the FDIC, SEC, and Federal Reserve. Rather than assume they were right, he fought back. In several cases, such as the real estate holdings he refused to divest, his judgment proved correct as the assets appreciated significantly. He viewed regulatory pushback as validation that he was thinking differently.

Take control of assets through patient accumulation and gradual influence, not sudden moves. Build a stakeholder base aligned with your vision before making your takeover bid to the board.

Siggi's strategy for both Wilshire Oil and TCNJ was identical: buy shares gradually over years, recruit other investors to the cause, and only approach the board when he had sufficient voting power. With Wilshire, this took three years before his first board meeting. His persistence and grassroots investor recruitment gave him the leverage to negotiate from strength.

Ziggy needed to purchase large amounts of company stock for years he aggressively solicited family friends and acquaintances enrolling everyone he could to purchase shares of wilshire and join his investor group.

Frameworks

Workhorse vs. Racehorse Classification

A personnel evaluation framework that categorizes employees into two types based on initiative and capability. Workhorses execute routine tasks consistently but rarely innovate. Racehorses demonstrate ambition, initiative, and willingness to go beyond their role. The framework recognizes that both are necessary for operations, but leadership energy should focus on identifying and empowering racehorses rather than attempting to convert workhorses into innovators.

Use case: Apply when evaluating staff performance to determine promotion pathways and appropriate management focus. Use to stop wasting energy trying to transform reliable but uninspired employees into ambitious operators.

Goodwill Ambassador Economics

A customer acquisition strategy based on spoiling select customers with exceptional treatment and pricing, accepting short-term losses on those relationships in exchange for their word-of-mouth referrals. The framework assumes that one delighted customer, through their social connections, will refer at least one new customer per month, making up for the reduced margins.

Use case: Apply in relationship-driven businesses where customer networks are tight and social proof is valuable. Useful for banking, professional services, and any business where customer referrals are the primary acquisition channel.

Gradual Control Acquisition

A takeover strategy that avoids confrontation by gradually accumulating shares over years, recruiting other investors to the cause, and only approaching the board once you control sufficient voting power. Rather than making a sudden bid, you build an aligned stakeholder base first, then approach the existing leadership from a position of strength.

Use case: Apply when targeting undervalued public or closely-held companies where patient capital accumulation is possible. Most effective for founder-led companies or those with fractured ownership where you can appeal to multiple investors with a unified vision.

Structural Tax Optimization Through Subsidiaries

A corporate finance structure where an operating company acquires a subsidiary (such as a bank) and maintains majority ownership (80%+) to file consolidated tax returns. Tax obligations from the subsidiary can be 'upstreamed' to the parent company, converting regulatory liability into a cash flow asset that funds parent company operations.

Use case: Apply when seeking to fund expansion in one business line using cash generated by another. Requires consultation with tax and legal experts, as this strategy drew regulatory scrutiny and eventually required structural changes for Siggi. Most effective before regulators close specific loopholes.

Decision-Making Under Radical Uncertainty

When facing a choice where any option could be fatal and information is unreliable, trust your instincts rather than seeking perfect information. The premise is that in high-stakes, low-information environments, analysis is impossible and speed of judgment matters more than accuracy.

Use case: Apply during rapid organizational pivots, wartime conditions, or when facing regulatory pressure requiring immediate choices. Less applicable in stable environments where better information can reduce uncertainty.

Stories

At age 11 in Berlin, Siggi heard refugees discussing escape routes and forged three exit visas by breaking into consulates and stealing rubber stamps. His mother refused to leave, saying she was born and would die in Germany. She was right: she was gassed immediately upon arriving at Auschwitz. Siggi gave his visa to his brother Joe, who was already a marked man in a concentration camp, and his sister Jenny escaped with her husband using the other two visas.

Lesson: Your instinct to save others, even when they refuse your help, sometimes creates the only path to their survival for those who do accept. Siggi's forgery skills and determination to help saved Jenny's life, whom he would reunite with in New York.

In Auschwitz, Siggi lied about his age (claiming 18) and skills (claiming to be a master toolmaker) to the guard selecting prisoners. The girl in the green coat next to him was sent to the right line, which meant the gas chamber. Siggi was sent to the left line. He would later never fully understand why he chose to lie or why the lie saved him, reflecting for the rest of his life on this mystery.

Lesson: Sometimes the instinct to survive creates actions whose wisdom you cannot fully explain or justify, only appreciate. The boundary between life and death can come down to a single sentence spoken under impossible pressure.

As Siggi helped carry his dying friend Larry on the death march from Auschwitz to Mauthausen, he repeatedly told Larry to claim he was a metal worker when asked, knowing it would save his life. Larry said he would, but when the SS asked at the new camp, Larry didn't say it. He was sent to a worse sub-camp and they lost track of each other. Only later did Siggi learn Larry survived when he saw his photo on the front page of the New York Post after liberation, taken by an American soldier. Larry's parents learned their son had survived through a newspaper they happened to read.

Lesson: You cannot control whether people take the advice that would save them. Siggi kept telling Larry to lie about his skills, but Larry froze when it mattered. Yet both survived anyway, reuniting in a hospital. Sometimes the outcome is good despite people not taking the action you advised.

Siggi arranged corpses of dead prisoners around him as though they were asleep so he would receive extra rations of bread. The next morning, American soldiers appeared, the guards had fled, and he was liberated. He weighed less than 90 pounds.

Lesson: In the depths of dehumanization, ordinary survival becomes extraordinary. Siggi's willingness to treat death with complete pragmatism, without shame or moral protest in the moment, was itself a form of psychological strength that kept him alive.

Siggi arrived in America in 1947 with $200 in his pocket, a thick German accent, and no education. He worked as a day laborer shoveling snow for $2 a day. Within a few years, he had moved through sweatshops, door-to-door sales, and necktie companies, saving and reinvesting every dollar. He married into a wealthy Jewish family whose parents initially refused to welcome him, with his wife's mother lunging at him and screaming at his wedding appearance. Years later, he would build a banking empire with over $4 billion in assets, yet he had started at ground zero.

Lesson: Initial rejection, poverty, and lack of credentials are not barriers if you systematically take the next available opportunity, execute it excellently, and use it to reach the next rung. Each position was deliberately a stepping stone, not a destination.

Siggi took over Wilshire Oil by accumulating stock over years while working full-time in other jobs. He recruited friends, family, and acquaintances to buy shares alongside him, building an investor coalition. Only when he controlled sufficient voting power did he approach the board with his takeover bid. As CEO, he aggressively pursued oil exploration, drilling 11 exploratory wells in his first year, a far riskier strategy than his predecessor. The previous CEO died of a heart attack, and Siggi was elected president. He then grew the company from stagnation into a profitable operation.

Lesson: Patient capital accumulation combined with persistent relationship building creates the leverage to eventually control companies without hostile confrontation. Once in control, willingness to take risks that others avoided became the edge.

Siggi personally intervened when a woman came to the bank unable to afford Christmas presents. The bank's logic was correct: she hadn't started the program early enough. Siggi overrode the policy, telling her it was the bank's mistake, and gave her the full $400. When asked how he could afford such losses, he explained that she would tell her friends at her country club about his generosity, and they would bring him new customers through referrals.

Lesson: The economics of customer delight are not short-term transaction economics. By spoiling individual customers in visible ways, you create unpaid sales force of ambassadors who refer friends. This compounds over years into disproportionate growth.

Even as chairman and CEO of a major bank, Siggi would cut up customers' ATM cards from other banks right in front of them if he discovered they banked elsewhere. He would yell at them, sometimes reducing them to tears, accusing them of disloyalty. His justification was that if you bank with me, you should bank with only me.

Lesson: Extreme customer loyalty requirements, enforced through emotional pressure and public humiliation, create short-term compliance but long-term resentment. This represents the shadow side of Siggi's intensity and his refusal to accept compromise.

Siggi was about to undergo quintuple bypass surgery. His daughter came into the hospital room expecting him to express love and gratitude. Instead, he motioned her close and whispered: 'Sherry, I want you to buy 300 shares of Trust Company stock, but you have to do it today, quick, before four o'clock when the market closes.'

Lesson: For Siggi, even the imminence of death could not override the compulsion to accumulate. His wealth was concentrated entirely in his two companies because he could never stop buying. This single-mindedness created both his fortune and his constant cash poverty and stress.

Notable Quotes

You're a smart young fellow. Follow your instincts.

Advice given to Siggi when he faced the impossible choice of whether to accept the SS recruitment as a carpenter. This became his decision-making framework for life.

Any survivor who has a heart and brains lives with guilt that they survived and others didn't.

Reflecting on survivor's guilt decades after liberation. He lost 59 family members and could never fully understand why he was spared.

It was as if God had his hand on my shoulder to lead and guide me when I was all alone and in mortal danger.

Describing his sense of divine providence in surviving Auschwitz, a belief that sustained him through the camps.

Since the day of my liberation, I wear two pairs of socks. For the past 50 years, I've never left the house without two pairs of socks. That and a safety pin.

Explaining the daily rituals that anchored his memory of the camps. In Auschwitz, socks meant the difference between life and death from infections.

As terrible as it sounds, I don't think I could live without the nightmares. It gives me a very ultra-realistic difference between life and death.

Later in life, reflecting on how his nightly terrors, while painful, kept him grounded in the understanding of what matters. He refused to imagine a life without them.

Because I could outwit the guards I always felt superior to them. I hated their brutality their inhuman behavior I felt stronger more intelligent and I had confidence in myself from childhood.

Explaining the psychological strategy that kept him alive in Auschwitz. Despite being powerless, he maintained an internal sense of superiority.

I couldn't take such talk about not coming out alive. I didn't want to hear it. Whenever my mind told me I was not going to survive, the Almighty told me to keep going.

Describing how he isolated himself from other prisoners who had given up hope. He actively managed his mental environment to stay focused on survival.

Gentleman, you're looking at a man who had the fox-like instincts to survive history's darkest hour, a man who has no fear of adversity and who cannot be intimidated by overwhelming odds. The Almighty has given me a second chance at life along with the skills to make great fortunes.

Addressing the Wilshire Oil Company board during his takeover bid. He was explicitly connecting his survival of the Holocaust to his capability to run a company.

Their average age was between 80 and dead.

Commenting on the Wilshire board members who he replaced. A characteristic Siggi line combining insult with humor.

If Wilshire acquired 80% or more of the bank's stock, they could file a consolidated tax return. At that point, the bank would have the right to upstream to Wilshire's tax monies, otherwise due to the government.

Explaining his strategy for using TCNJ as a cash cow to fund oil company expansion through legal tax optimization.

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